Returns & Exchanges

At Fish Club, we prioritize the freshness of our seafood; if your order does not meet our quality standards upon arrival, we offer a hassle-free refund or replacement. Due to the perishable nature of our products, all claims must be submitted within 24 hours of delivery.

Return Process

• 1.
  Inspect Your Catch

  Upon delivery, please immediately inspect the packaging and temperature of your seafood to ensure it meets your expectations.

• 2.
  Document Issues

  If you notice any quality concerns, take clear photos of the product and the shipping label as evidence for our quality control team.

• 3.
  Contact Support

  Email our Freshness Team at [email protected] with your order number and photos within 24 hours of receipt.

• 4.
  Resolution

  Our team will review your claim and issue a full refund to your original payment method or ship a replacement order at no extra cost.